When purchasing stair parts from our site, we accept all major credit and debit cards, including but not limited to Amex, Express, Visa, and Mastercard. Additionally, we accept payment via PayPal for the convenience of our customers.

If you do not see your preferred method of payment listed, please give us a call for assistance.

All stair parts are shipped via USPS. All shipping rates are calculated by USPS and determined by the size, weight, and shape of the order.

Shipping should take an average 4 to 7 business days. Shipping may be delayed due to uncontrollable circumstances such as supply chain issues and hazardous weather. If the appropriate amount of time has passed and you have not received your order, please call us so we may assist you in finding a solution.

If you've received damaged stair parts, we apologize. Please contact us as soon as possible so we may assist you in getting a replacement. 

All stair parts have a 30-day return policy after the initial date of purchase. If you need to return any stair parts, please contact us with your name, contact information, order number, and reasons for returning.

Our stair parts site does not sell your information to any third parties. Our website is 100% secure, and we only ask for your contact information, such as your phone number and email, so that we can contact you about your order or if you have any questions. We do not sell this information. We do not require any other additional information, like social security numbers. At check-out, we require credit card information for payment processing, but this information will not be stored or shared by the company. Personal information such as name and address will also be kept private under our privacy policy guidelines.

All images and information on this website are either the property of Low Cost Stair Partsagree or are licensed. When visiting our parts site, all customers agree to appropriately use all content and follow all copyright laws. If any image or content is found to be used without permission, legal action may be taken against the offender.